Archive Move a completed, cancelled, or no-show reservation out of the default active view. Archived reservations are still stored and searchable.
Availability grid The calendar-style grid in Availability showing all sites as rows and dates as columns. Each cell represents one site on one night. Drag a reservation block to move it to a different site or date.
Blackout A date range on one or more sites during which no new bookings are accepted. Used for maintenance holds, closures, or seasonal shutdowns. Created in Blackouts.
Cashier A staff role with access to reservations, check-in/out, and payments but not to site/rate configuration or setup.
Checked in Reservation status after a guest has arrived and been checked in by staff or via the self-check-in kiosk.
Checked out Reservation status after a guest has departed and been checked out.
Confirmed Reservation status indicating the stay is approved and the guest is expected. A reservation moves to Confirmed when staff clicks Confirm (office booking) or Approve (portal booking).
Draft The initial status of a reservation created in the office before it has been confirmed.
Email rule An automated email configuration that fires when a reservation reaches a specific lifecycle event (e.g. booking confirmed, check-in reminder). Managed under Email Rules.
Extra A pre-configured add-on item (e.g. firewood bundle, propane refill, early check-in) that can be attached to a reservation. Defined in Extras.
Gate log A record of entry and exit events at the park gate (if a gate integration is active). Accessible from the Gate log sidebar item.
Group Two or more reservations linked together because the guests are travelling together. Managed under Groups.
Manager A staff role with full access to all features except account-level billing settings.
No-show A reservation status for guests who did not arrive. Clicking No-show on a Confirmed reservation records the event and frees the site.
Occupancy heat-map A calendar view in Occupancy that shows site utilisation as a colour gradient — useful for spotting gaps and forecasting.
Owner The highest operator role, with full access including account-level settings.
Park map An image of the park layout uploaded in Setup → Park Options. Site map pins are placed on top of this image in the Park Map view.
Price tier A pricing level assigned to each site (e.g. “Standard”, “Premium”). Rates are defined per price tier × season. One site belongs to exactly one price tier.
Portal The public-facing booking website accessible to guests. Guests can search availability, select a site, and submit a reservation request without logging in.
Recommender A “How did you hear about us?” option that guests can select at booking (e.g. “Google”, “Repeat guest”). Defined in Setup → Recommenders; optional.
Reservation A booking record linking a camper, a site, and a date range. Passes through statuses: Draft → Waitlisted / Unconfirmed / Confirmed → Checked in → Checked out / No-show / Cancelled → Archived.
Rig type The vehicle category a guest self-reports at booking (e.g. “Class A”, “5th Wheel”, “Tent”). Defined in Setup → Rig Types; optional.
Season A named date window (e.g. “Peak Summer 2026”) with its own rate matrix. Created in Rates. Rates outside any season fall back to the Default row.
Site One physical pad or camp spot. Each site has a name, a site type, and a price tier.
Site type The physical pad configuration (e.g. “Full Hookup 50A”, “Back-In 30A”, “Tent”). Drives amenity chips on the portal. Defined in Setup → Site Types.
Slug
A URL-safe identifier for your park used in the portal URL (/portal/camp/YOUR-SLUG). Assigned when the park is provisioned; visible in Setup → Park Options.
Staff A role limited to assigned maintenance work orders and time clock functions.
Superuser A platform administrator role with cross-tenant visibility. Not used for daily park operations.
Turnover The state between a guest checking out and the next guest checking in. The Turnover page lists sites with pending cleaning or maintenance holds.
Unconfirmed Reservation status for portal bookings that have been submitted but not yet reviewed by staff. Requires an Approve or Reject action.
Utility meter A recorded meter reading (electric, water, or propane) taken at check-in and check-out. The system calculates units consumed and adds the charge to the reservation. Managed under Utilities.
Vetting The identity verification process for a camper. Requires the camper to present a driver’s licence (scanned at the kiosk or uploaded via the pre-arrival form). A manager must Approve the record before check-in is allowed. Enabled per-park in Setup → Park Options → Require ID verification.
Waitlisted Reservation status when a guest requests a site that is occupied. The guest is placed in a queue and can be moved to Confirmed when the site becomes available using Book waitlist.
Work order A maintenance task assigned to a site or area. Created in Maintenance. Statuses: Open → In Progress → Done.