Skip to main content

Checking Guests In

How to check in guests from the office or via the self-check-in kiosk.

Prerequisites

  • Cashier, Manager, or Owner role (for office check-in)
  • The reservation must be in Confirmed status

Office check-in

  1. Find the reservation in Reservations, or use Today’s arrivals in Reports.
  2. Open the reservation.
  3. Verify the guest’s name and site.
  4. Click Check in.
  5. The reservation moves to Checked in status and records the check-in timestamp.

Undoing an accidental check-in

If you checked in the wrong reservation or clicked too early:

  1. Open the reservation (status: Checked in).
  2. Click Undo check-in.
  3. The reservation returns to Confirmed and the check-in timestamp is cleared.

Self-check-in kiosk

The kiosk is a browser-based interface designed to run on a dedicated tablet at your park entrance.

Activating the kiosk

  1. Open Chrome or Edge on a tablet at the park entrance.
  2. Navigate to https://your-domain/portal/camp/YOUR-SLUG/kiosk and keep the tab open full-screen.
  3. The kiosk wakes when a guest taps the screen.

Guest check-in flow on the kiosk

  1. Guest enters their last name and confirmation number (or scans a QR code from their confirmation email).
  2. The kiosk displays the reservation summary. The guest confirms or corrects rig details.
  3. If ID verification is enabled, the guest holds their driver’s licence up to the camera. The kiosk reads the PDF417 barcode on the back and captures front and back photos automatically.
  4. The guest signs any required park agreements.
  5. The kiosk marks the reservation Checked in.

If the camera is not working

Check that the browser has camera permission for the kiosk URL: click the lock icon in the address bar → Permissions → Camera → Allow.

Kiosk idle behaviour

The kiosk resets to the welcome screen after 2 minutes of inactivity.

ID verification at check-in

If your park requires ID verification (Setup → Park Options → Require ID verification: On):

  • A guest’s vetting status must be Approved before the Check in button becomes active.
  • To approve: go to Campers → (camper name) → Vetting and click Approve.
  • If the licence scan has not been submitted yet, the guest can submit it at the kiosk during check-in.

Troubleshooting

Check in button is greyed out — either the reservation is not in Confirmed status, or ID verification is enabled and the camper’s vetting has not been approved.

Kiosk cannot find the reservation — confirm the guest is entering the correct confirmation number (visible in the confirmation email) and the correct last name as it appears on the reservation.

Camera blocked on kiosk — the browser needs camera permission. Go to the browser address bar → lock icon → Permissions → Camera → Allow, then reload the kiosk page.

← Back to Help Center