Prerequisites
- Cashier, Manager, or Owner role
- The reservation must be in Checked in status
Standard check-out
- Find the reservation in Reservations or use Today’s departures in Reports.
- Open the reservation.
- Verify that any outstanding charges (extras, utility usage) have been added.
- Collect any remaining balance — click Add payment if needed.
- Click Check out.
- The reservation moves to Checked out status and records the check-out timestamp.
Undoing a check-out
If you checked out the wrong reservation or need to extend a stay that was prematurely closed:
- Open the reservation (status: Checked out).
- Click Undo checkout.
- The reservation returns to Checked in status.
Recording utility meter readings at check-out
If your park tracks utility usage:
- Go to Utilities in the sidebar.
- Find the reservation and enter the check-out meter reading.
- The system calculates units consumed (check-out reading minus check-in reading) and adds the charge to the reservation automatically.
You can also enter the check-in reading at the start of the stay and the check-out reading at departure.
Archiving a checked-out reservation
After check-out, the reservation stays in Checked out status until you archive it.
- Open the reservation.
- Click Archive.
The reservation is removed from the default active view but is still searchable.
Turnover board
After a guest checks out, the site may need cleaning or other preparation before the next arrival.
- Click Turnover in the left sidebar.
- The board shows sites with departures that have not yet been cleared for the next guest.
- Mark a site ready once cleaning and any maintenance holds are resolved.
Troubleshooting
Check out button is greyed out — the reservation is not in Checked in status. Confirm it was checked in first.
Utility charge not appearing — ensure both the check-in and check-out meter readings have been entered in Utilities for this reservation.