SimpleCampground has five roles. Every user account is assigned one role when it is created by an account administrator.
Role overview
| Role | Typical use | Key access |
|---|---|---|
| Owner | Park owner | Full access to all features and settings |
| Manager | Office manager, head of operations | Full access; can approve vetting, manage staff scheduling |
| Cashier | Front-desk staff | Reservations, check-in/out, payments, reports |
| Staff | Groundskeeper, maintenance | Assigned maintenance work orders; My work page |
| Superuser | Platform administrator | Cross-tenant admin; not used for daily park operations |
Owner
- All manager capabilities
- Access to billing and account-level settings
Manager
- Create, edit, confirm, cancel, and archive reservations
- Check guests in and out
- Approve and reject portal bookings
- Process payments, refunds, and voids
- Manage sites, site types, price tiers, rates, and extras
- Configure email rules
- Run and download all reports
- Access accounting (Chart of Accounts)
- Manage blackout periods
- Create and assign maintenance work orders
- Manage staff schedules and view time records
- Approve camper vetting (if ID verification is enabled)
- Access all setup options under Setup
Cashier
- Create, view, and edit reservations
- Check guests in and out
- Approve portal bookings
- Process payments and refunds
- Add extras and charges to reservations
- Run reports
- View but not edit site and rate configuration
Staff
- View their assigned work orders on My work
- Add comments and update status on assigned work orders (Open → In Progress → Done)
- Clock in and clock out
Superuser
The superuser role is for platform administrators. It provides cross-tenant visibility and is not used in day-to-day park operations.
Common tasks by role
| Task | Owner | Manager | Cashier | Staff |
|---|---|---|---|---|
| Create a reservation | Yes | Yes | Yes | No |
| Approve a portal booking | Yes | Yes | Yes | No |
| Check a guest in | Yes | Yes | Yes | No |
| Process a refund | Yes | Yes | Yes | No |
| Edit site configuration | Yes | Yes | No | No |
| Set rates | Yes | Yes | No | No |
| Approve vetting | Yes | Yes | No | No |
| View assigned work orders | Yes | Yes | Yes | Yes |
| Clock in / out | Yes | Yes | Yes | Yes |
| Run reports | Yes | Yes | Yes | No |
| Manage email rules | Yes | Yes | No | No |
| Access Setup | Yes | Yes | No | No |