Reservations
How do I create a new reservation at the office?
Go to Reservations → click New reservation. Select arrival and departure dates, choose a site, and enter the camper’s name, email, and phone. Save the reservation — it starts in Draft status. Add a payment and click Confirm to move it to Confirmed.
What does “Unconfirmed” status mean?
A reservation is Unconfirmed when a guest submits a booking through the online portal but a staff member has not yet reviewed it. Go to Reservations, filter by Unconfirmed, open the reservation, and click Approve to confirm it. Click Reject to decline it (a reason is required for rejection).
Can I move a reservation to a different site?
Yes. Open the reservation and change the Site field in the reservation detail. If the new site is already occupied on those dates, the system will warn you.
What happens when I click “Undo check-in”?
The reservation moves back to Confirmed status and the check-in timestamp is cleared. Use this immediately after an accidental check-in. No payment changes occur.
How do I cancel a reservation and issue a refund?
- Open the reservation and click Cancel (a reason is required).
- The reservation moves to Cancelled status.
- To refund the payment, click Refund payment and enter the amount.
To void a payment that has not yet been captured, click Void payment instead.
What is the difference between “Cancel” and “Archive”?
Cancel records a cancellation event and keeps the reservation visible in your history. Archive moves it out of your active view — it is still stored and can be searched, but it no longer appears in default filters. You can archive a Cancelled, Checked out, or No-show reservation.
How do I extend a guest’s stay?
Open the reservation (must be Checked in status) and click Extend stay. Enter the new departure date. The system adds the extra nights to the balance.
What does “No-show” do?
Clicking No-show marks the reservation accordingly and records a reason. The site is freed for rebooking. You can later click Restore to revert it.
How do I add an extra charge to a reservation?
Open the reservation and click Add extra (for pre-configured extras like firewood or propane) or Add charge for a custom amount. Both roll into the reservation total.
Sites and Rates
What is the difference between “Site type” and “Price tier”?
Site type describes the physical pad configuration (e.g. “Full Hookup 50A”, “Tent”). It drives which amenity chips guests see on the portal.
Price tier groups sites into pricing levels (e.g. “Standard”, “Premium”). Rates are defined per tier × season. One site has one type and one tier.
Can I have different rates for weekends vs. weekdays?
Not as separate weekend/weekday overrides — rates are defined per season date range. To charge differently on weekends, create overlapping seasons or use manual adjustments on individual reservations.
How do I block dates so no one can book a site?
Go to Blackouts in the left sidebar. Click + Add, select the site (or “all sites”), enter start and end dates, and optionally add a note. The blocked dates will not appear as available on the portal or in the availability grid.
Check-in and Check-out
What is the self-check-in kiosk?
The kiosk is a browser-based interface designed to run on a tablet at your park entrance. Guests enter their last name and confirmation number, review their reservation, and check themselves in — optionally scanning their driver’s licence barcode. See Checking guests in for setup details.
Can a guest check in if their licence has not been verified?
If ID verification is enabled for your park (Setup → Park Options → Require ID verification), a guest’s vetting status must be Approved before check-in can proceed. Staff can approve the licence from the camper’s profile (Campers → (name) → Vetting).
How do I undo a check-out?
Open the reservation (status: Checked out) and click Undo checkout. The reservation returns to Checked in status.
Reports and Accounting
How do I see who’s arriving today?
Go to Reports, select Today’s arrivals, click Run, and optionally click Download to get a CSV or PDF.
How do I run a revenue report?
Go to Reports, select Revenue by date, choose your date range, and click Run.
How do I record utility meter readings?
Go to Utilities in the sidebar, find the reservation, and enter the check-in and check-out meter readings. The system calculates units consumed and adds the charge automatically.
Email and Portal
How do I set up automatic confirmation emails?
Go to Email Rules. The Booking Confirmed rule is active by default. Click the rule name to edit the subject and body. Verify the template is correct before going live.
How do I find my portal URL?
Your portal URL is https://your-domain/portal/camp/YOUR-SLUG. Find your slug in Setup → Park Options — it appears in the URL when you are logged in. Contact your account administrator if you cannot locate it.
Account and Access
How do I invite a staff member?
User accounts are created at the platform level by your account administrator. Contact your admin to provision a new user; the account is then assigned to your location on creation.
How do I change my password?
Click your name in the top-right corner → Profile → Change Password.